PRIVACY POLICY

At essvelvet(“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”), purchase our eyeshadow palettes, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your shopping experience.

📌 Personal Information

Information you voluntarily provide when you:

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Create an account

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Place an order for an eyeshadow palette

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Contact customer support

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Subscribe to newsletters

Examples include: name, email address, phone number, shipping address, billing address, and order details.

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

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IP address

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Browser type

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Device information

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Pages visited and time spent on the Site

This helps us improve the performance and usability of the Site.

2. How We Use Your Information

We may use your information for the following purposes:

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Process and fulfill eyeshadow palette orders, including shipping, delivery, returns, and refunds

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Communicate with you about your order, product questions, and customer support

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Improve our eyeshadow palette products, services, website performance, and shopping experience

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Send marketing emails about new products, beauty updates, or special offers only if you opted in

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Prevent fraud and secure our services

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Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

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Remember your preferences

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Track browsing behavior for analytics

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Help display personalized content

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

4. Data Sharing and Disclosure

We may share your information with:

🔹 Service Providers

Third parties who help with operations such as payment processing, shipping, email delivery, customer support, and analytics.

🔹 Legal and Safety Reasons

If required by law or to protect the rights, property, or safety of essvelvet, or others.

Unless required by law, we will not share your personal data for unrelated third-party marketing.

5. Your Privacy Choices

You have rights regarding your personal information.

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Access or update your account information

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Opt out of marketing emails about eyeshadow palettes, beauty updates, or special offers

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Delete your account or request data removal, subject to legal retention requirements

To exercise your rights or unsubscribe, contact us at:

📧 service@essvelvet.com
📞 +852 2802 8728

6. Children’s Privacy

Our Site is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data through an eyeshadow palette order, account registration, or customer inquiry, please contact us and we will take steps to remove it.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Users

If you are accessing our Site from outside Hong Kong, your information may be transferred to, stored, or processed in different regions depending on our service providers. Your use of the Site, including browsing or purchasing eyeshadow palette products, constitutes your consent to such transfers in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update this Policy as our Site, beauty products, and services evolve. When changes are made, the “Last Updated” date will be revised. We encourage you to review this page periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

📧 service@essvelvet.com
📞 +852 2802 8728
📍 Room 2402A, Tsuen Wan Industrial Centre, 220–248 Texaco Road, Tsuen Wan, Hong Kong