FAQ
Q: Are your eyeshadow palettes safe for everyday makeup use?
A: Yes! All eyeshadow palettes are crafted with carefully selected cosmetic materials and undergo quality checks to ensure smooth texture, color performance, and everyday usability. Our eye makeup palettes are designed for daily beauty routines, creative looks, travel, and personal makeup use.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@essvelvet.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, essvelvet ship worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@essvelvet.com
📞 Phone: +852 2802 8728
📍 Address: Room 2402A, Tsuen Wan Industrial Centre, 220–248 Texaco Road, Tsuen Wan, Hong Kong